Privacy Policy | Platinum Wave Automotive

We are committed to acting in accordance with the General Data Protection Regulation (GDPR) and in keeping your details private. We do not release your details to third parties, except when required by law or where you have specifically authorised us to do so. We will take appropriate steps to protect your privacy.

Your right to privacy is very important to us and that’s why we have put a policy in place to protect your personal information. When you choose to provide us with information about yourself, we recognise that you trust us to act in a responsible manner.

Platinum Wave Automotive Limited specialise in providing the best quality VW camper vans for sale, custom-build or from the camper vans held in stock on site. We are the largest stockist of luxury VW campervans in the UK.

About Platinum Wave Automotive

All Platinum Wave Automotive vehicles are built using the highest quality, durable materials, with a substantial range of choice on colours, layout design and optional extras. For the custom-build option, customers are continually updated on progress to ensure full visibility of the project at every stage.

How your information is collected

During the lead registration process and for account management, our enquiry forms require the user to provide some or all of their first name, last name, email address, phone number, and message. We use a form’s customer contact information to immediately follow-up with the client about their enquiry, and will use it for future sales communications/updates, if needed.

Upon completion of our forms, you have consented to us contacting you based upon legitimate interest in our business and services.

Furthermore, any additional information gathered during the discussion of your enquiry (via telephone or email), is treated in the same manner as website form data.

How we use this information

Based upon legitimate interest, we process your data to facilitate your enquiry, and market our products via email communications, amongst other methods. We use cookies to deliver content specific to your interests. In addition, our web servers track information about visits to our websites. For example, we compile statistics that show the daily number of visitors to our sites, time on site, frequency of visits, the daily requests we receive for particular pages on our websites, what countries those requests come from, and any significant data patterns. These aggregated statistics are used internally to better provide services to the public and may also be provided to others, but the statistics contain no personal information and cannot be used to gather such information.

We will not disclose customer information to unaffiliated third parties, other than:

Where the client requests or consents to disclosure.
Where we are legally required to do so (e.g., in response to a court or fraud investigation).
Approved GDPR compliant third-party platforms we use for marketing, accounting, sales and CRM, etc., where the provider does not have direct access to your data.
Where it is provided to other suppliers as required to fulfil our contractual and legal obligations in any service contract between you and us. In addition, these suppliers will only be able to use your personal data to provide the specific service that they have contractually agreed to deliver.
Where we have agreed to provide information under negotiated contracts and where the client has been informed about the possibility of sharing information through a prior direct communication.
We will retain any data you submit for 6 years.

Your Privacy Rights

Under the terms of Data Protection legislation, you have a number of rights in relation to the information we hold about you. This includes the right to:

Ask for a free copy of any personal information we hold about you;
Ask for correction of any information held;
Object to the use of your personal information for direct marketing;
Withdraw any permission you have previously given to us to process your personal data except where this is critical to us fulfilling our contractual and legal obligations;
Complain to the Information Commissioner’s Office at any time if you are not satisfied with our use of your information;
Ask for your personal data to be deleted or removed from our system. Please note that we will let you know if your request cannot be fulfilled due to legal or regulatory obligations.

Should you wish to exercise any of your rights under the Data Protection legislation, please direct all enquiries to the Data Protection Officer available by email at info@platinumwaveautomotive.com or by writing to The Data Protection Officer, Fast lane building, Dunchurch Highway, Coventry, CV5 9QA. Alternatively, you can telephone 02476 101 450.

Changes to Our Privacy Policy

We may change this privacy policy from time to time to ensure it is up-to-date and meets legislation. We encourage you to visit frequently to stay informed about how we use your personal data.